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Thursday, August 30, 2012

President Barack Obama: Redditor?!

President Obama's "verification" that he was on Reddit. Note the Reddit insignia on the cover of his laptop. (Source: imgr)

While the last presidential election prompted the initial utilization of YouTube and Facebook to connect with voters, President Barack Obama decided to take another step toward Internet prominence this week by engaging in an AMA, or Ask Me Anything post I am Barack Obama, President of the United States – AMA in the popular forum-like website Reddit. Starting the post as PresidentObama, a feat in itself that that username has not been taken yet, Obama covered subjects in this Q&A session ranging from NASA, Internet freedom, the possibility of losing the presidential election, basketball, beer, funding for elections, post-college qualms, to Obama’s personal day-to-day time management. 

As President Obama stepped into the uncharted territory of Reddit – a medium not previously utilized by past presidential candidates – the Republican Party took the more conservative (pun-intended?) route to promote their ideals and direction in Tampa, Florida with the Republican National Convention. The current face of the GOP, Mitt Romney formally accepts the Republican presidential nominee center stage, in front of the more mainstream news media outlets. Obama, taking the alternative means of reaching out to voters, actually at-times overwhelmed the Reddit servers, "reddit is under heavy load right now, sorry. Try again in a few minutes," causing Obama’s AMA post content to load very slowly, but nonetheless proving that his presence on the Internet was a hit.

My Facebook feed, the source of how I discovered this commotion, was heavy on the “OMG” and “COOL” in reaction to Obama's interaction, signifying the shock my peers felt as the President was taking the time to answer questions that they could ask. Though Obama already has achieved his Internet notoriety through the widely-used Obama’s Not Bad Rage Face meme, his engagement with Redditors brings him to a higher level of relatabilty, just as PresidentObama ends his last comment in the AMA post in reference to his popularly-used Internet meme with: By the way, if you want to know what I think about this whole reddit experience - NOT BAD!”
 
(Source: quickmeme)

Mitt Romney, meanwhile, has his own popular meme, although not as positive as he would hope compared to Obama. Meet Relatable Romney, giving his strongest efforts to relate to the common people’s current woes but alas due to his known wealth and assumed wealthy lifestyle, he fails to do so.
I guess we all feel the summer heat, right Mitt? (Source: Huffington Post)

Does this bring Obama to an advantageous point having tried to connect with a wide span of potential voters with a never-before-used medium, while Romney attends the GOP convention that makes note of Obama’s failures as a president? Will Obama’s entry to where the common Internet users interact prompt other elected officials, perhaps Relatable Romney, to boldly go deeper into the depths of the Internet in attempts to sway more voters, a more no-holds-barred environment – where censorship is almost non-existent? 


Chester Wai is a Social Media Intern at IIR USA with a specialization in Cultural Studies and Digital Arts. He may be reached at Cwai@iirusa.com

Wednesday, August 15, 2012

Going "Beyong Social Media Listening" - Webinar Recording

Recently we were pleased to present a webinar entitled "Driving Best-In-Class Customer Experience: Beyond Social Media Listening" in cooperation with EmPower Research, a Genpact company.

In this session, presenter Sagita Joshi explored customer experience through a social media lens. We learned more about the ways that Twitter "has become the help desk" with examples such as Lenovo and Best Buy's "Twelpforce" leading the way. Joshi presented a "win me, delight me, keep me" approach to social media customer experience building, with Empower finding that over time increased awareness of a brand on social media lead to up to 37% more first timers visiting a brand's page. To learn more, view a recording of the webinar here.

Are you using social media for customer experience?


About EmPower Research:
EmPower Research, a Genpact company (NYSE:G) provides integrated media and business research services. We help our clients understand stakeholder perception and needs, empowering them to service better. We use proprietary methodologies to listen and learn about conversations in the customer ecosystem, deriving real insights for active stakeholder engagement.
For more information, visit http://www.empowerresearch.com 

Michelle LeBlanc is a Social Media Strategist at IIR USA with a specialization in marketing. She may be reached at mleblanc@iirusa.com

Create the Future, Don’t Follow It

As summer is quickly drawing to an end the Shopper Insights in Action International team wanted to send a quick reminder of two Shopper events you don't want to miss!

Shopper Insights in Action International - Keynote Spotlight

America, Belgium and China: A Retail Marketing Perspective of Three Countries/Continents presented by Stephen Smith, Chief Marketing Officer, ASDA

The world is getting smaller by the day, habits and behaviours are converging, many brands are universal - yet every market is unique and proud. Stephen shares his experiences, thoughts and insights about the changing customer, the impact of country culture and the role and management of marketing across the world; having been a retail CMO in these three regions. See the Full Programme here
Stephen Smith 

ASDA is just one of the leading retailers represented at The International Shopper Insights in Action Event. You will also hear from: Arla Foods, Google, Danone Group, Migros, Nokia, Energizer, Kodak, Philips Consumer Lifestyle, Lego, McDonald's Europe, Newell Rubbermaid, Tiger Brands, Wrigley, Ominicom Media, Pepsico Europe, Metro Cash & Caryy and many more. To see the full speaker faculty and for more information visit our website.




Plus....Preview The 2012 Shopper Insights in Action International Event:
Join us for a Complimentary Webinar on 
THE ART OF SHOPPING: HOW WE SHOP & WHY WE BUY

Date:  Thursday, 16 August 2012
Time: 10:00 AM EDT
Subject: Join Siemon Scamell-Katz, a leading expert in shopper behaviour and David Roth, CEO of The Store - WPP, in a conversation to shed light on consumer and shopper habits and what prompts their behaviour.

In this free webinar, you'll learn:
How the latest learnings from neuroscience illustrate the realities of decision-making
How consumer and shopper insight can link together to create maximum impact at the point of purchase
What retailing will look like in 2020, particularly how off and online will migrate
The future for brands in that new world

This complimentary Webinar is an exclusive preview of Siemon Scamell-Katz' keynote address at the International Shopper Insights in Action Event, taking place on October 24-26, 2012, in Amsterdam, Netherlands. Register for this Webinar here.



Register to attend the International Shopper Insights in Action Conference.

* Save £200 - Register by 31 August  2012

Online: www.shopperinsightseventintl.com
Call: +1.941.554.3500
Email: register@iirusa.com


Monday, August 6, 2012

Free Webinar: THE ART OF SHOPPING: HOW WE SHOP & WHY WE BUY

Join Siemon Scamell-Katz, a leading expert in shopper behaviour and David Roth, CEO of The Store - WPP, in a conversation to shed light on consumer and shopper habits and what prompts their behaviour.

Everybody IS a shopper—a fact no company can ignore.

From the result of 20 years of pioneering research, Siemon shares thoughts for using shopper understanding to create strategies for growth in developed and emerging markets. In his new book, The Art of Shopping: How we Shop and Why we Buy, Siemon examines how well we really KNOW the shopper, questions the formalized decision-making process, the role of the retailer and advertiser and gives some thought to the future of retail. In this free webinar, you'll learn:

How the latest learnings from neuroscience illustrate the realities of decision-making
How consumer and shopper insight can link together to create maximum impact at the point of purchase
What retailing will look like in 2020, particularly how off and online will migrate
The future for brands in that new world
Submit your questions in advance and invite your network to attend.
Hashtag: #WhyWeBuy


Date: Thu, Aug 16, 2012 
Time: 10:00 AM EDT 
Duration: 1 hour 
Host(s): International Shopper Insights in Action 

Presenter Information:

David Roth
David Roth: CEO, The Store - WPP
Europe, Middle East, Africa and Asia 

Siemon Scamell-Katz: One of the world’s leading experts in consumer behaviour. His clients include Coca-Cola, Unilever, SABMiller, Procter & Gamble; Tesco, Asda, and feminine brands such as Neutrogena, Oil of Ulay, and luxury brand Christian Dior.

Siemon Scamell-Katz
In his late twenties, Siemon founded market research agency ID Magasin which he later sold to TNS, part of the WPP Group, and the world’s largest Custom Market Research agency. Today Simeon is Global Consulting Director at TNS Retail and Shopper. Always at the forefront of shopper behaviour analysis, he regularly speaks at international conferences offering cutting-edge insights into consumer habits and needs.
Please visit www.tnsglobal.com for more information.


This complimentary Webinar is an exclusive preview of Siemon Scamell-Katz' keynote address at the International Shopper Insights in Action Event, taking place on October 24-26, 2012, in Amsterdam, Netherlands. Visit www.ShopperInsightsIntl.com to learn more about the world's most trusted conference brand for activating research at retail. We hope to see you there!


Friday, August 3, 2012

News Roundup: iPhone Gossip, Olympic Tweeting and Social Media Listening

Next week we'll be tuning in for our free webinar "Driving Best-In-Class Customer Experience: Beyond Social Media Listening" and this week we've been eagerly reading all of the iPhone 5 rumors, so we figured it was time for a mobile and social news check-in.

On the social media listening front: this Forbes piece questions whether companies are listening at all on social channels saying "As the social channels become more of an ‘accepted’ method of communications between customers and Companies it seems that the latter is falling some way short (in general) when it comes to responses." Business2Community warns against this, citing the fact that "It’s important to monitor conversation about your brand so that if there is ever a problem, you can tackle it head-on." Similarly, eCommerce times suggests a possible positive outcome, saying "handling customer complaints well, in other words, can actually transform complaining customers into loyal ones."

But there is hope! Our TMMC featured company L'Oreal has announced that they are pursuing "real time monitoring of the buzz about the 27 brands in L'Oréal's portfolio from social media sites like Facebook and Twitter, as well as blogs and user or professional reviews."
Perhaps the biggest social media news lately? Olympics fans have been tweeting complaints about coverage of the London Games under the hashtag #NBCFail. The situation is discussed in this PBS News Hour piece:


One takeaway quote:
"And for people to get angry that there's Twitter, spoilers on Twitter, well, for heaven's sakes, of course there are. These events are live. And they're news. And they're important. And I think NBC is doing a great disservice to itself and frankly embarrassing itself. Because it should come into the 21st century and show them live and then, if they want to package them beautifully for people for prime time, do that."


Meanwhile, we have seen some fun mobile developments surrounding the 2012 games, as part of their official Olympics sponsorship, Samsung has worked with the Holiday Inn in Stratford Westfield to provide special services to those on site. According to this post on Android Authority: "Samsung makes sure that your Galaxy S3 can be used as a hotel keycard during the Olympics. More than just unlocking door, guests who own the phone can also use their Galaxy S3 to control the room’s lighting, and as a hotel room phone extension."1to1media rounded up 5 mobile marketing best practices for the Olympics, writing

"As audiences turn to these emerging mediums to watch their favorite Olympics events, advertisers and marketers shouldn't miss out on this valuable opportunity to effectively leverage the mobile platforms to deliver targeted messaging and to drive consumers to their companies' websites." 


In related news, Mashable added to the pile of iPhone 5 rumors, asking "Is an iPhone 5 at the Olympics?"(Spoiler alert: The answer is no. But they do have some potential images of what it may look like.)

Elsewhere, in the mobile marketing world, our Mobile Marketing Conference partners at 3Seventy are presenting an upcoming webinar: The Rise of Mobile Marketing: An Expert Panel of Best Practices, Trends, Do's and Dont's, for those of you who missed the expert panel at the event, we highly suggest you join.

What mobile and social news have you come across lately?  Follow The Mobile Marketing conference on Twitter and Facebook for more mobile advertising news from us. 


Michelle LeBlanc is a Social Media Strategist at IIR USA with a specialization in marketing. She may be reached at mleblanc@iirusa.com

Wednesday, August 1, 2012

The 2012 International Shopper Insights In Action Event - Last Chance to Save £300!

Real innovation comes from uncovering real insights. Understanding needs, purchasing behaviour and changing lifestyles of your consumers is critical to being able to deliver on their future needs. It requires the collaboration of the entire customer team - from insights creators to marketing folks to category management leaders.

100% focused on the collaboration to drive the action, The International Shopper Insights in Action Event experience brings together the right mix of stories and experiences offering a diversity of expertise:

Uniting more than 35 countries and 300 attendees to explore, debate and respond to the evolving shopper ecosystem
Content you can count on by the leading minds in shopper research, marketing and category management
The right mix of keynote speakers offer you the growth and diversity you need to power the next great phase of shopper-marketing excellence
100% all new business cases, never repurposed or repeated
The right people - 70% of our attendees are from FMCGs and mega retailers

The only thing that rivals the Shopper Insights in Action 2012 visionary keynotes, thought provoking speakers and jam-packed agenda is the networking. It's where relationships are strengthened. See for yourself in this new and exclusive video below from The International Shopper Insights in Action event.


Download the programme to see the full speaker faculty and agenda details. Last Chance to Save £300 ends this week - Register by This Friday, August 3rd, 2012.

Register Today:

Online: www.shopperinsightsintl.com
Call: +1.941.554.3500
Email: register@iirusa.com